Assistant Manager - Customer Support

Vacancy:

Assistant Manager - Customer Care

Location: Lagos

Job description

The role will have the responsibility of supervising the day to day operations of the help desk for optimal resource Management, identifying the customer issues by providing a high quality customer service to enhance the quality of support delivered.

Qualifications

University degree in management, administration and secretarial studies
4-6 years in similar capacity and industry
Computer literate – SAP/, Microsoft Office Suits
Strong communication and people skills
Well organized, meticulous and able to plan and prioritize activities
Perform well under pressure
Attention to details and leadership skills
Able to work as an integral member of a team as well as individually
Post graduate qualification is an added advantage

Responsibilities

Answer incoming phone calls in regards to service related inquiries to resolve issues
Providing help and advice to customers both internal and external
Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are set to the appropriate priority levels
Maintains in depth customer management to acquire and retain clients and increase customer satisfaction
Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on the business
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors, etc. to provide technical assistance and support
Scheduling, assigning and allocation of service order to appropriate engineers
writing reports analysing the customer service that your organisation provides
developing feedback or complaints procedures for customers to use
developing customer service procedures, policies and standards for your organisation or department
Any other duties as assigned by management

What is on offer

Attractive package 

How to Apply

http://www.adexen.com/en/offer_NGA1382_asst-manager-customer-support.html