JOB TITLE: HEAD OF CARE & CL
ID:
000000099907
GENERAL PURPOSE DESCRIPTION:
A
member of Nokia’s IMEA Care & Customer Logistics team, accountable
for the execution and delivery of Care and Customer Logistics Services
across West Africa. You will be charged with coaching and developing
team members to deliver best in class Care experience, Logistics
performance and Customer satisfaction.
You will have a proven
track record of increasing customer satisfaction and operational
efficiency. Support in driving team performance, people development and
overall key performance metrics in the area. Contribute in the
development of Care and Logistics offerings, ensuring the deployment of
effective processes, capabilities, solutions, systems & tools to
improve operations based on defined common strategies and roadmaps.
Drive the implementation of projects in collaboration with Customers and
Nokia teams.
Reporting Line: Head of Care, IMEA with dotted line to Logistics Director, IMEA
KEY DELIVERABLES:
Overall responsible for Care and Customer Logistics operations in West Africa
Analytics of operational data including consumer satisfaction for performance improvements
Financial accountability including, operating expenditure, business case analysis, creation and Return on Investment accountability
Launch readiness for new products and services
Support the development of the Sales Areas care and logistics execution and Customer service offering, in seamless cooperation with Trade Customers and Nokia Operations team
Responsible
for the Care & Customer Logistics team key KPI’s, optimizing
service level, product delivery and availability through cost efficiency
Development and management of the Care channel and consumer experience
Actively participate in the capability development process providing local requirements
Vendor performance, efficiency and sustainability
Overall Cost and Talent management. www.nigerianbestforum.com
Cross functional alignment, communication and influencing
Authorized
Service Partners & Trade Customer collaboration, including the
influence and focus of trade customer profitability.
QUALIFICATIONS
Required Background and Competencies:
Bachelor’s Degree
Minimum of 8 12 years supply chain management and customer facing experience
Background in Customer Service or Retail management
Solid understanding of Customer Service tools, trends and techniques
Leadership, communication and relationship management skills
Organizational awareness and alignment
Ability to work through complexity in highly matrixed environments
Effective decision maker with demonstrated ability to deliver and prioritize
A passion for the customer (voice of trade customer/end consumer)
- See more at: http://www.nigerianbestforum.com/index.php?topic=228833.0#sthash.fPSOBreY.dpuf
JOB TITLE: HEAD OF CARE & CL
ID:
000000099907
GENERAL PURPOSE DESCRIPTION:
A
member of Nokia’s IMEA Care & Customer Logistics team, accountable
for the execution and delivery of Care and Customer Logistics Services
across West Africa. You will be charged with coaching and developing
team members to deliver best in class Care experience, Logistics
performance and Customer satisfaction.
You will have a proven
track record of increasing customer satisfaction and operational
efficiency. Support in driving team performance, people development and
overall key performance metrics in the area. Contribute in the
development of Care and Logistics offerings, ensuring the deployment of
effective processes, capabilities, solutions, systems & tools to
improve operations based on defined common strategies and roadmaps.
Drive the implementation of projects in collaboration with Customers and
Nokia teams.
Reporting Line: Head of Care, IMEA with dotted line to Logistics Director, IMEA
KEY DELIVERABLES:
Overall responsible for Care and Customer Logistics operations in West Africa
Analytics of operational data including consumer satisfaction for performance improvements
Financial accountability including, operating expenditure, business case analysis, creation and Return on Investment accountability
Launch readiness for new products and services
Support the development of the Sales Areas care and logistics execution and Customer service offering, in seamless cooperation with Trade Customers and Nokia Operations team
Responsible
for the Care & Customer Logistics team key KPI’s, optimizing
service level, product delivery and availability through cost efficiency
Development and management of the Care channel and consumer experience
Actively participate in the capability development process providing local requirements
Vendor performance, efficiency and sustainability
Overall Cost and Talent management. www.nigerianbestforum.com
Cross functional alignment, communication and influencing
Authorized
Service Partners & Trade Customer collaboration, including the
influence and focus of trade customer profitability.
QUALIFICATIONS
Required Background and Competencies:
Bachelor’s Degree
Minimum of 8 12 years supply chain management and customer facing experience
Background in Customer Service or Retail management
Solid understanding of Customer Service tools, trends and techniques
Leadership, communication and relationship management skills
Organizational awareness and alignment
Ability to work through complexity in highly matrixed environments
Effective decision maker with demonstrated ability to deliver and prioritize
A passion for the customer (voice of trade customer/end consumer)
- See more at: http://www.nigerianbestforum.com/index.php?topic=228833.0#sthash.fPSOBreY.dpuf
JOB TITLE: HEAD OF CARE & CL
ID:
000000099907
GENERAL PURPOSE DESCRIPTION:
A
member of Nokia’s IMEA Care & Customer Logistics team, accountable
for the execution and delivery of Care and Customer Logistics Services
across West Africa. You will be charged with coaching and developing
team members to deliver best in class Care experience, Logistics
performance and Customer satisfaction.
You will have a proven
track record of increasing customer satisfaction and operational
efficiency. Support in driving team performance, people development and
overall key performance metrics in the area. Contribute in the
development of Care and Logistics offerings, ensuring the deployment of
effective processes, capabilities, solutions, systems & tools to
improve operations based on defined common strategies and roadmaps.
Drive the implementation of projects in collaboration with Customers and
Nokia teams.
Reporting Line: Head of Care, IMEA with dotted line to Logistics Director, IMEA
KEY DELIVERABLES:
Overall responsible for Care and Customer Logistics operations in West Africa
Analytics of operational data including consumer satisfaction for performance improvements
Financial accountability including, operating expenditure, business case analysis, creation and Return on Investment accountability
Launch readiness for new products and services
Support the development of the Sales Areas care and logistics execution and Customer service offering, in seamless cooperation with Trade Customers and Nokia Operations team
Responsible
for the Care & Customer Logistics team key KPI’s, optimizing
service level, product delivery and availability through cost efficiency
Development and management of the Care channel and consumer experience
Actively participate in the capability development process providing local requirements
Vendor performance, efficiency and sustainability
Overall Cost and Talent management. www.nigerianbestforum.com
Cross functional alignment, communication and influencing
Authorized
Service Partners & Trade Customer collaboration, including the
influence and focus of trade customer profitability.
QUALIFICATIONS
Required Background and Competencies:
Bachelor’s Degree
Minimum of 8 12 years supply chain management and customer facing experience
Background in Customer Service or Retail management
Solid understanding of Customer Service tools, trends and techniques
Leadership, communication and relationship management skills
Organizational awareness and alignment
Ability to work through complexity in highly matrixed environments
Effective decision maker with demonstrated ability to deliver and prioritize
A passion for the customer (voice of trade customer/end consumer)
- See more at: http://www.nigerianbestforum.com/index.php?topic=228833.0#sthash.fPSOBreY.dpuf
JOB TITLE: HEAD OF CARE & CL
ID:
000000099907
GENERAL PURPOSE DESCRIPTION:
A
member of Nokia’s IMEA Care & Customer Logistics team, accountable
for the execution and delivery of Care and Customer Logistics Services
across West Africa. You will be charged with coaching and developing
team members to deliver best in class Care experience, Logistics
performance and Customer satisfaction.
You will have a proven
track record of increasing customer satisfaction and operational
efficiency. Support in driving team performance, people development and
overall key performance metrics in the area. Contribute in the
development of Care and Logistics offerings, ensuring the deployment of
effective processes, capabilities, solutions, systems & tools to
improve operations based on defined common strategies and roadmaps.
Drive the implementation of projects in collaboration with Customers and
Nokia teams.
Reporting Line: Head of Care, IMEA with dotted line to Logistics Director, IMEA
KEY DELIVERABLES:
Overall responsible for Care and Customer Logistics operations in West Africa
Analytics of operational data including consumer satisfaction for performance improvements
Financial accountability including, operating expenditure, business case analysis, creation and Return on Investment accountability
Launch readiness for new products and services
Support the development of the Sales Areas care and logistics execution and Customer service offering, in seamless cooperation with Trade Customers and Nokia Operations team
Responsible
for the Care & Customer Logistics team key KPI’s, optimizing
service level, product delivery and availability through cost efficiency
Development and management of the Care channel and consumer experience
Actively participate in the capability development process providing local requirements
Vendor performance, efficiency and sustainability
Overall Cost and Talent management. www.nigerianbestforum.com
Cross functional alignment, communication and influencing
Authorized
Service Partners & Trade Customer collaboration, including the
influence and focus of trade customer profitability.
QUALIFICATIONS
Required Background and Competencies:
Bachelor’s Degree
Minimum of 8 12 years supply chain management and customer facing experience
Background in Customer Service or Retail management
Solid understanding of Customer Service tools, trends and techniques
Leadership, communication and relationship management skills
Organizational awareness and alignment
Ability to work through complexity in highly matrixed environments
Effective decision maker with demonstrated ability to deliver and prioritize
A passion for the customer (voice of trade customer/end consumer)
Freelance Marketer Vacancy:
Any average Nigeria that is ready to earn daily/weekly/monthly income without stress and willing to give us information about:
Paints for new buildings or renovation, either for houses, industrial, wood finish, auto base paints etc... will get 3% commission on the total service rendered
General cleaning, fumigation, disposal of obsolete items,post construction cleaning, supplying of building materials. will also get 3% of the total package.
Sales of goods and services, depending on the particular product on ground attracts 50,000 monthly or 3,000 on daily basis
Job Details
